Resources

Audio Conferencing

Can I request a series of webinars?

Yes. Select the “Regular Recurring” or “Custom Recurring” checkbox and then schedule additional dates.

Can international callers participate in my event?

Yes, just be sure to select the appropriate options in the “Attendee Audio Options” section of the form.

What captioning support do you provide?

For live conferences, we can either provide automated transcription OR bring your CART provider into the conference for high-quality, human service. For recordings, we can provide a time-stamped captioning file to accompany your .mp4 recording or embed captions in your .wmv recording.

What audio options are available with my webinar?

Audio options follow the conference platform, as well as selected features and services. Options include:

  • integrated telephone dial-in or call-me (US attendees)
  • discrete telephone dial-in (pre-registered, invited and non-US attendees)
  • computer audio (all attendees)

When will I receive my video endpoint connection information?

You will receive conference-specific H.323 or SIP connection information 48 hours ahead of your webinar.

Webex Meetings

What is a Comm Line?

A teleconference – separate from the main conference and private speaker line – that enables real-time coordination between conference organizers and A/V staff onsite and the Event Producer.

What is a Private Speaker Line?

A separate, private pre-conference for speakers and the Event Producer to discuss call logistics and conduct audio checks. Standard audio entry for speakers is 15 minutes and standard web entry is 30 minutes prior to start time.

How many speakers can join the Private Speaker Line?

You can have as many as needed, but keep in mind that all speaker’s lines will be open for the duration of the call.

Where do I find the Host Code?

Event Services is always the Host – so you will never receive a Host Code. All speakers will join as participants – most often on the private speaker line.

What is a Conference Monitor?

Yes, select “Conference Monitor” to receive a link to access the web-based view of the audio conference, attendees and question queue, as well as the means to communicate by chat with the Event Producer.

Can I request a series of calls?

Check the “Regular Recurring” or “Custom Recurring” checkbox to include a schedule for the additional events

Can I request a recurring access code for my series?

Recurring Access codes are used when you need to provide the same access code for multiple events (usually a series).  Request in the special instructions.

Can I customize attendee IDs for a controlled access call?

Yes, please specify request in the special instructions that you require customized attendee ID’s.

Where can I find international dial-in information?

Your scheduling confirmation will contain a link to lookup available numbers.

Webex Events

Zoom Webinars

How can I request a specific Event Producer?

In the “Special Instructions” field, simply register your request for a particular producer. Our team will fulfill your request as long as schedules allow.

Do you provide bi-lingual Event Producers or translation services?

We do have bi-lingual Event Producers equipped to communicate with your speakers in multiple languages. Note your language request in the “Special Instructions” field and our team will fulfill your request as long as resources are available. While we do not provide live translation services at this time, you may request a translated transcript in the “Special Instructions” field.

Intellor for Government Webinars

How can I request a specific Event Producer?

In the “Special Instructions” field, simply register your request for a particular producer. Our team will fulfill your request as long as schedules allow.

Do you provide bi-lingual Event Producers or translation services?

We do have bi-lingual Event Producers equipped to communicate with your speakers in multiple languages. Note your language request in the “Special Instructions” field and our team will fulfill your request as long as resources are available. While we do not provide live translation services at this time, you may request a translated transcript in the “Special Instructions” field.

Meeting Services

How can I request a specific Event Producer?

In the “Special Instructions” field, simply register your request for a particular producer. Our team will fulfill your request as long as schedules allow.

Do you provide bi-lingual Event Producers or translation services?

We do have bi-lingual Event Producers equipped to communicate with your speakers in multiple languages. Note your language request in the “Special Instructions” field and our team will fulfill your request as long as resources are available. While we do not provide live translation services at this time, you may request a translated transcript in the “Special Instructions” field.

Multimedia Services

How can I request a specific Event Producer?

In the “Special Instructions” field, simply register your request for a particular producer. Our team will fulfill your request as long as schedules allow.

Do you provide bi-lingual Event Producers or translation services?

We do have bi-lingual Event Producers equipped to communicate with your speakers in multiple languages. Note your language request in the “Special Instructions” field and our team will fulfill your request as long as resources are available. While we do not provide live translation services at this time, you may request a translated transcript in the “Special Instructions” field.